Terms & Conditions
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Acceptance of Terms
By accessing and using SingingStep's vocal coaching services, you're agreeing to these terms and conditions. Think of this as our practice room agreement - we want everyone to have a great experience while learning.
These terms apply to all our services including individual lessons, group classes, online courses, and any materials we provide. If you don't agree with any part of these terms, please don't use our services.
We may update these terms from time to time to reflect changes in our services or legal requirements. We'll notify you of any significant changes through email or announcements on our website.
Our Services
Vocal Lessons & Classes
We provide individual and group vocal coaching sessions. Lessons are scheduled in advance and require 24-hour notice for cancellations to avoid charges.
Students are expected to attend regularly and practice between sessions. We provide learning materials and track your progress throughout your vocal journey.
Online Resources & Materials
Access to our digital learning platform includes practice tracks, vocal exercises, and progress monitoring tools. These materials are for your personal use only.
Recording or sharing copyrighted materials without permission is prohibited. We respect intellectual property and expect our students to do the same.
Payment Terms
Lesson Payments
Individual lessons are paid per session or through monthly packages. Group classes require upfront payment for the full series.
We accept major credit cards, debit cards, and e-transfers. Payment is due before or at the time of service.
Refund Policy
Unused lessons from packages can be refunded within 30 days with valid reason. Individual lesson cancellations with 24+ hours notice receive full credit.
Late Payment Policy
Overdue accounts may result in suspension of services. We'll work with you to resolve payment issues, but consistent late payments may affect your booking priority.
Student Conduct & Expectations
Respectful Environment
We maintain a supportive learning environment. Students are expected to be respectful to instructors and fellow students during all sessions.
Attendance & Punctuality
Please arrive on time for your lessons. Late arrivals may result in shortened sessions. Consistent no-shows may affect future booking availability.
Practice Commitment
Regular practice between lessons is essential for progress. We provide practice materials and expect students to engage with them consistently.
Health & Safety
Please inform us of any health conditions that might affect your vocal training. If you're feeling unwell, please reschedule to protect everyone's health.
Equipment & Materials
Students are responsible for any materials provided. Studio equipment should be used respectfully and any damage should be reported immediately.
Recording Policy
Lessons may be recorded for progress tracking with your consent. Students may not record sessions without explicit permission from the instructor.
Privacy & Data Protection
We protect your personal information and only use it to provide better vocal coaching services.
Information We Collect
• Contact information (name, email, phone) for scheduling and communication
• Payment details processed securely through encrypted payment systems
• Progress notes and vocal assessments to track your development
• Lesson recordings (only with your explicit consent)
How We Use Your Data
• Scheduling lessons and sending appointment reminders
• Tracking your vocal progress and customizing instruction
• Processing payments and managing your account
• Sending important updates about our services
Your Rights
You can request access to your data, ask for corrections, or request deletion at any time. We never share your information with third parties without your consent.
Questions About These Terms?
We're here to help clarify any part of our terms and conditions. Don't hesitate to reach out if you need more information.
These terms are governed by the laws of Nova Scotia, Canada
170 Halifax, Nova Scotia, 9950, CA
Fine-Tuning Your Experience
Like adjusting studio monitors for the perfect sound, we use cookies to optimize your vocal learning journey. These help us remember your progress, customize lessons, and ensure our platform performs at its best for your musical growth.